Professional Services Designed to Ensure Your Success
We’re with you from implementation to training to new employee onboarding.
Without careful planning, the implementation of new technology can be hectic or have a negative impact on your business. That’s why we always employ a dedicated, highly-trained team of Implementation Specialists that ensure a smooth transition for your organization.
The Xceed365 Implementation Team works in close partnership with your team
to fulfill your specific human capital management (HCM) vision, implementation
roadmap, and associated programs.
Our implementation methodology is designed for rapid return on investment and can be customized to support all human resources tasks and standard project phases.
We gather detailed client requirements during a session and prepare a project scope document.
The software is configured to meet clients specific process and practice requirements.
Scheduled knowledge transfer sessions are carried and at the end User Acceptance Tests are carried out in readiness for go-live
Our friendly customer success team handhold our clients as they go live. Beyond this our support is available via chat, email and phone.
We understand that some learn through practice, others by demonstration, and still others through classroom training. Bring your system administrators and end users up to speed quickly with Xceed365 with our training and educational services.
Our training programs are designed to enable clients maximise the value of the extensive feature set of Xceed365 HCM. We offer regular webinars, scheduled class-room courses and recorded on-line videos.
After the go-live hand holding sessions, we provide extensive performance support. Our chat, email and phone support is available to all clients on 9am -5pm Monday - Friday.
We provide on-going consulting services aimed at enabling our clients grow their HR practice. Our weekly HR articles also focus on best practices in the HR domain.