Service Privacy Policy

This Privacy Policy covers the privacy practices Xceed365 employs when Xceed365 customers (“Customers”) use our Cloud-Based Enterprise Applications (the “Service”). This Privacy Policy does not cover any information or data collected by Xceed365 for other purposes, such as information collected for marketing purposes.  Please See https://xceed365.com/privacy-policy

 How Xceed365 Processes Information

Personal Information Xceed365 Processes
In the normal course of using the Xceed365 Service, Customers will input electronic data into the Xceed365 systems (“Customer Data”). The use of information collected through our service shall be limited to the purpose of providing the service for which the Customer has engaged Xceed365. Xceed365 may access Customer Data for the purposes of providing the Service, preventing or addressing service or technical problems, responding to support issues, and responding to Customer’s instructions, or as may be required by law, in accordance with the relevant agreement between Customer and Xceed365.

Xceed365 processes Customer Data under the direction of its Customers, and has no direct control or ownership of the personal data it processes. Customers are responsible for complying with any regulations or laws that require providing notice, disclosure, and/or obtaining consent prior to transferring the data to Xceed365 for processing purposes.

An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data, should direct their query to the Xceed365 Customer (the data controller). If the Customer requests Xceed365 to remove the personal data to comply with data protection regulations, Xceed365 will respond to their request within 30 days.

Xceed365 will refer any request for disclosure of personal data by a law enforcement authority to the Customer. Xceed365 may, where it concludes that it is legally obligated to do so, disclose personal data to law enforcement or other government authorities. Xceed365 will notify Customer of such request unless prohibited by law.

Accessing the Service
Customers and their authorized users may access the Service directly through a unique URL , or may elect to use internal launch pages for single sign-on or other purposes. Customers input information for processing and storage as they use the Service. Customers may also configure the Service to allow end users to input information directly into the Service.

Additional Xceed365 Privacy Information

Data Retention
Xceed365 retains Customer Data according to the timeframes set forth in the relevant agreement with its Customers.

The security of Customer Data, including personal data, is very important to Xceed365. Xceed365 maintains a comprehensive, written information security program that contains industry-standard, administrative, technical, and physical safeguards designed to prevent unauthorized access to Customer Data. Xceed365 designs its applications to allow Customers to achieve differentiated configurations, enforce user access controls, and manage data categories that may be populated and/or made accessible on a country-by-country basis. Configuring these settings appropriately is the Customer’s responsibility. Additional information about the security settings and configurations can be found in the Xceed365 Documentation made available to Customers.

Changes to This Privacy Policy
We reserve the right to change or update this Privacy Policy at any time. Changes to the Privacy Policy will be posted on this website and links to the Privacy Policy will indicate that the policy has been changed or updated. We encourage you to periodically review this Privacy Policy for any changes. For new Customers, changes or updates are effective upon posting. For existing Customers, changes or updates are effective 30 days after posting.

Xceed365 has appointed a privacy officer responsible for overseeing the implementation of the privacy program within the organization. If you have further questions related to this policy, please ask your Customer Support contact to log a customer care case with the privacy 

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