Xceed365

Professional Services Designed to Ensure Your Success

We’re with you from implementation to training to new employee onboarding.

Implementation Services

Without careful planning, the implementation of new technology can be hectic or have a negative impact on your business. That’s why we always employ a dedicated, highly-trained team of Implementation Specialists that ensure a smooth transition for your organization.

The Xceed365 Implementation Team works in close partnership with your team
to fulfill your specific human capital management (HCM) vision, implementation
roadmap, and associated programs.

Our implementation methodology is designed for rapid return on investment and can be customized to support all human resources tasks and standard project phases.

Envisioning

We gather detailed client requirements during a session and prepare a project scope document.

Configuration

The software is configured to meet clients specific process and practice requirements.

Training & User Acceptance

Scheduled knowledge transfer sessions are carried and at the end User Acceptance Tests are carried out in readiness for go-live

Go-live & Support

Our friendly customer success team handhold our clients as they go live. Beyond this our support is available via chat, email and phone.

Education Services

We understand that some learn through practice, others by demonstration, and still others through classroom training. Bring your system administrators and end users up to speed quickly with Xceed365 with our training and educational services.

TRAINING

Our training programs are designed to enable clients maximise the value of the extensive feature set of Xceed365 HCM. We offer regular webinars, scheduled class-room courses and recorded on-line videos.

PERFORMANCE SUPPORT

After the go-live hand holding sessions, we provide extensive performance support. Our chat, email and phone support is available to all clients on 9am -5pm Monday - Friday.

CONSULATATION

We provide on-going consulting services aimed at enabling our clients grow their HR practice. Our weekly HR articles also focus on best practices in the HR domain.

Quality Educational Resources To Support Your Success

Xceed365 maintains an online repository of educational resources, constantly updated with new and helpful materials.

User Guides

Best practices and Optimal Process Flows

Audio/Visuals

Train-the-trainer resources

Feature demonstrations

Skills Tests,
Q&As, etc

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